CUSTOMER SUPPORT 1-877-880-8054

FAQs

THANK YOU FOR VISITING OUR FAQs PAGE!

Here you will find the answers to our most frequent inquiries. If you have a question that isn't listed here, please contact us directly and we will be happy to help.

 

Q: Tell me a little more about the construction of the sports rugs.

A: All Milliken & Co. area rugs are made of 100% Stainmaster Nylon and are approximately 1/2" in thickness. They have serged edges to prevent fraying and the backing consists of a tightly woven polyurethane blend. 

 

Q: When will my rug ship?

A: Unless it is in stock, your sports rug will be custom-made to order. This process can take up to 6-10 business days. Once a rug ships, it usually takes 2-4 days to arrive.

 

Q: Which shipping carrier do you use?

A: We use UPS Ground. 

 

Q: I live in Canada/Hawaii/Alaska. Why is my address invalid?

A: Unfortunately, the rug manufacturer does not ship outside of the continental US.

In the past, we have had rugs shipped to our home office in Texas and then re-shipped them outside of the continental US. This will require additional shipping time and fees.

Please contact us directly and we will be happy to accommodate you!

 

Q: Where are the NBA sports rugs?

A: Unfortunately, the rug manufacturer discontinued all NBA sports rugs on 9/30/16. We are in the process of finding another quality NBA sports rug to offer.

 

Q: Why isn't my Groupon code working?

A: The correct discount code to enter at checkout is the 8-character Groupon voucher code comprised of a combination of letters and numbers (no dashes).

 

Q: Why can't I apply my Groupon to an NFL rug?

A: Unfortunately, the NFL licensing team has very strict guidelines which prohibit their sports rugs being sold with a Groupon discount. We apologize for the inconvenience.

 

FEEL FREE TO CONTACT US WITH ANY FURTHER INQUIRIES:

Email: painessportsrugs@gmail.com

Toll Free: 877-880-8054

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